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But he said it was equally important not to dismiss patients complaints just because they were frequent visitors.
And he said some patients did need to be told they were coming to A when they should not.
Mr Ainsworth said: case is different and there isn always a magic wand which can help these patients.
to support and help them but we would always re affirm that message of choosing well and Nike Air More Uptempo White Grey
He said the problems sometimes stemmed from patients housing arrangements and the hospital would also be in touch with social workers to address issues.
example, someone who appears drunk might also have the same symptoms as somebody who has a skull fracture slurring their words or unsteady on their feet. He added: are some patients who we don see for months because we have resolved their problem but then we Nike Air Max Uptempo 97 Amazon see another patient begin to visit a lot of times.
we have a robust system in place for managing this including compiling a report every month so we know these people by name.
it about finding a solution for them for example, if it is a patient of no fixed abode who is developing health problems, like chest infections, because of it, that may be why they are coming to A getting the consultant or senior nurse to work with this person GP or social worker, you can look at this patient housing arrangements and see what can be done to help them there. Mr Ainsworth said, in some cases, agreed plans were in place with the GP to make sure the patient was receiving appropriate treatment and not taking up staff time unnecessarily.
the vast majority of cases, these people can have quite complex lives and the things they come in for can be genuine, life threatening emergencies such as self harming or overdoses.
David Ainsworth, general manager for acute medicine at Derby hospitals, said: any hospital in the country, we are aware of those patients who come in on a frequent basis.
always make sure we have a plan Nike Uptempo Light Brown
accident and emergency department 117 times in one year
He said: cannot just write somebody off, particularly as some patients may present in the same way when they have different problems.
asking people only to come to A when they need to. Nike Air Max Uptempo White/Black
why, without a doubt, we make sure we know who they are so we can support them as soon as possible. Every attendance at A departments in the UK costs a minimum of 59 but this can rise to more depending on what treatment the patient receives.
Mr Ainsworth said work being done to help some patients who frequently visit A included having regular contact with their GP and meetings with mental health workers or charities.
Earlier this year, hospital trusts across the country were asked under the Freedom of Information Act to supply figures of their most frequent visitors to A Among the worst cases identified was a patient at Luton and Dunstable Hospital who attended 234 times between 2012 and 2013, while one person went to Sheffield's Northern General 223 times.
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